Quality assurance is based on the basic premise of consistency. Consistency with industry regulations, previous products made or services given or that they are just up to organisational standards. The irony is that many organisations don’t keep their own background operations in inspecting quality up to scratch. Methods for inspection become out-of-date, lengthy processes where information is deciphered from the handwriting and wording of an inspector. This can often give problems in data entry and analysis, as there are variances between determining what is a sufficient level of quality, what is meant in the recorded data. For many organisations, the underlying cause of their problems can be traced back to being centred around discrepancies on this level; hence new methods are needed.
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